10 FAQs found
How do I purchase a course?
How do I access the course I just purchased?
I didn't receive a password or I have forgotten my password.
Do I receive a certificate for completing the course?
Navigating your way through a course.
Is my progress automatically saved?
I have added the wrong course to my cart. How do I remove it?
I need to purchase and enrol 10 or more people from my school/workplace into a course.
I don't have a credit card to make a purchase. Do you have other payment options?
I am having trouble logging in, what should I do?


How do I purchase a course?

Follow the step-by-step instructions below to purchase a course.

  1. Click the check box in the right-hand corner of the course icon above to select this course.
  2. Once you have added all required courses to your cart scroll back to the top of the page that you are on page to view your cart.
  3. Click on the "Log in or create an account to purchase and enrol" button.
  4. Click on the "Learners" button and then "Create new account".
  5. If you are purchasing for a school choose the "Purchasing for a school" option. All other purchasers should choose the "Purchasing for a non-school workplace" option.
  6. Fill in the required fields in the new account registration form.
  7. Once you have created your account you will be directed back to the cart to complete your purchase.

Click on the image below to view a video of the purchase process.

How to purchase a course




How do I access the course I just purchased?

After you have completed the purchase process for your training course you can go back to the homepage of Epilepsy Smart Learning by clicking on the Home tab in the top left of the screen.

To access your course from the home page, click on the My Learning tile.


My Learning Button


You will then be directed to a page with links to all of your enrolled courses.

On this page, you will also see your course expiration dates and course progress.




I didn't receive a password or I have forgotten my password.

If you do not have a password or have forgotten your password you can reset it easily.

Click on this link and you will be taken to a page where you can enter your email address.

Once you submit your details you will receive an email with instructions on how to reset your password.




Do I receive a certificate for completing the course?

Yes, you will receive a certificate that you can download and use as evidence that you have completed your course.

If you can't access the certificate section in your course please ensure that you have completed all sections of the course.

If you are still having trouble, please submit a support request and we will assist you.




Navigating your way through a course.

Navigating your way through the course you are enrolled in is quite simple.

You will see several tiles on your course screen when you first open it and you can enter the course by clicking on the first tile.


First Tile


Once you have entered the course you will see tabs at the top of the course screen. These tabs allow you to navigate through the different sections of the course.


Course Tabs


Work your way through each section of the course by reading each section and clicking on links as required.

If you have not completed part of the required work in a section, you will not be able to progress to the next section and will see the warning icon below.


Warning


Once you have completed all sections of the course you will be able to download a certificate of completion for your course.





Is my progress automatically saved?

Yes, your progress through the course will automatically be saved.

When you log in the next time you will be able to resume the course at the last section you accessed.




I have added the wrong course to my cart. How do I remove it?

You can remove any course from your cart by clicking on the red cross on the right-hand side of the cart.


Remove Course




I need to purchase and enrol 10 or more people from my school/workplace into a course.

If you are purchasing 10 or more courses you are eligible for the organisational rate for your courses.

Follow the steps below to purchase your courses and to enrol your colleagues. 

  1. Click the check box in the right-hand corner of the course icon above to select the course you want to purchase.
  2. Once you have added all required courses to your cart, scroll back to the top of the page that you are on to view your cart.
  3. Click on the "Log in or create an account to purchase and enrol" button.
  4. Click on the "Learners" button and then "Create new account".
  5. If you are purchasing for a school choose the "Purchasing for a school" option. All other purchasers should choose the "Purchasing for a non-school workplace" option.
  6. Fill in the required fields in the new account registration form making sure you select the "Are you purchasing 10 or more courses?" checkbox.
  7. Once you have created your account you will be directed back to the cart to add new users and complete your purchase.
  8. If the person you want to add has an account already you can click the "Add other user" button, enter their email address and they will be added to your order.
  9. If the person does not have an account yet you can click on the "Register a new user" button. You will be directed back to the registration form where you can enter their name and email address to add them to your order.
  10. Once you have entered all of the people you want to enrol you can click on the "Buy and enrol" button and follow the prompts to complete your purchase.

Click on the image below to view a video of this process.

Group purchase process




I don't have a credit card to make a purchase. Do you have other payment options?

If you don't have a credit card and wish to make other payment arrangements please contact us by clicking the link below.

Other payment options.




I am having trouble logging in, what should I do?

Some of the common problems people may have logging in and potential solutions are outlined below.

  1. Make sure you are clicking on the Learners login button and NOT the Epilepsy Smart Australia Staff login button
  2. When using the "Forgot username or password" link, make sure you are entering your email address into the search field. 
  3. Only enter your email address into ONE of the search fields and NOT both.
  4. Check your junk mail folder for any emails you may have missed

If you are still having trouble, please submit a support request using this link.